A NSW Government website

Scheme contacts


Biodiversity Offsets Scheme Help Desk

Contact the Biodiversity Offsets Scheme Help Desk for help or feedback regarding the Biodiversity Offsets Scheme.

Phone: 1800 931 717 (Tuesday to Thursday, 10 am – 4 pm).

Email: [email protected]

Customer alert

The BOS Help Desk is experiencing technical difficulties with our customer enquiry management system, resulting in some customers not receiving responses from the BOS Help Desk Team.

If you have submitted an enquiry and have not received a response, or if it has been over 15 business days since you last heard from us, please contact the helpdesk at [email protected]

If you have a reference number, please include this in your email to us.

We apologise for any inconvenience this may cause and appreciate your understanding and patience as we work to resolve this matter.

Accreditation enquiries 

For accreditation enquiries, please email the team at [email protected]

To contact an accredited assessor for your development proposal, go to Find an accredited assessor

Accreditation training

To enrol for training, please refer to the registration details on the Applying for assessor accreditation or Renew your assessor accreditation webpages.

Biodiversity BAM species experts

For information about the role of BAM species experts, to apply to become a Biodiversity Assessment Method species expert or to see the list of approved experts, go to >Biodiversity experts.

Email: [email protected]

Biodiversity Conservation Trust (BCT) contacts


The Biodiversity Conservation Fund Charge System now supersedes the Biodiversity Offsets Payment Calculator. 

Please visit the Biodiversity Conservation Trust website for more information on the Charge System, including quote requests.

To discuss conservation agreements and existing BioBanking sites, visit the Biodiversity Conservation Trust (BCT) webpage or email the team at [email protected]

For enquiries about offset obligations or additional details on the Biodiversity Conservation Fund (BCF) Charge System, see Biodiversity Conservation Fund Charge System.

For comprehensive details about the Biodiversity Conservation Trust, including the Building Cost Information Service (BCIS) investment strategy and conservation agreement benefits, contact the NSW Biodiversity Conservation Trust: 

Biodiversity Conservation Trust

Phone: 1300 992 688

Email: [email protected]

Biodiversity stewardship agreements and the Stewardship Support Program

For enquiries relating to:

  • current biodiversity stewardship agreements (BSAs) applications
  • site assessments and lodgement of stewardship agreements
  • the Stewardship Support Program
  • credit demand expressions of interest.

Email: [email protected]

Biodiversity Credits Supply Fund: credit demand, reverse auctions and credit purchasing

For enquiries relating to buying and selling of credits, reverse auction queries, lodgement of demand expressions of interest (EOIs):

Email: [email protected]

Credit transactions

Email:  [email protected]

Biodiversity credits sales dashboards

Email: [email protected] for enquiries relating to the Biodiversity Credits Market Sales Dashboard or BioBanking Credits Sales Dashboard.

Biodiversity Credits Market Sales Dashboard

BioBanking Credits Sales Dashboard

Biodiversity Values Map review team contacts

View the Biodiversity Values Map online using the Biodiversity Values Map and Threshold Tool.

Contact the department’s Map Review team for:

  • a copy of the Biodiversity Values Map for your landholding
  • a biodiversity values explanation report
  • information about the map review process.

Phone: 1800 001 490

Email: [email protected]

NSW BioNet contacts

NSW BioNet provides the repository for biodiversity data products managed by the department, including the Vegetation Classification database, SEED and the BioNet Atlas of NSW Wildlife.

Email: [email protected] to discuss BioNet information.

Compliance and enforcement 

Learn about our Compliance and enforcement programs.

Email: [email protected].

Native Vegetation Regulatory map review team contacts

View the Native Vegetation Regulatory map on the Native Vegetation Regulatory Map Viewer.

Contact the Native Vegetation Regulatory Map Review team to receive:

Phone: 1800 001 490

Email: [email protected]

Regional contacts – Biodiversity and Conservation

We have a regional presence across New South Wales, with our planning teams working to support implementation of the Biodiversity Offsets Scheme locally and regionally.

If you have a question about a specific project, please contact the department.

For a detailed list off local government areas and relevant regional planning team contacts, see LGA and Department Planning Contacts [DOCX 22KB].

Greater SydneyGreater Sydney, Biodiversity and Conservation


[email protected]

NorthHunter Central Coast, Biodiversity and Conservation


[email protected]

 North East, Biodiversity and Conservation


[email protected]

 North West, Biodiversity and Conservation


[email protected]

SouthSouth West, Biodiversity and Conservation


[email protected]

 South East, Biodiversity and Conservation


[email protected]

 Illawarra, Biodiversity and Conservation


[email protected]