To report an environmental or heritage issue, go to Report a problem or incident.
To find environment and heritage information not handled by our department, go to Find information.
If you can't find what you need on these pages, please get in touch with us online or by phone.
Online
General queries
Email: [email protected]
Biodiversity Offsets Scheme Help Desk
Email: [email protected]
Heritage NSW
Email: [email protected]. Please state what you're enquiring about in the subject line.
Website feedback and accessibility
- Provide feedback, report problems or suggest improvements using our online form.
- Read our accessibility information.
Phone
Main switchboard
Phone: 02 9995 5000
Biodiversity Offsets Scheme Help Desk
Phone: 1800 931 717
Environment Line
- For landlines in New South Wales, phone 1300 361 967.
- Outside New South Wales, phone 02 9995 5550
Use the Environment Line for enquiries related to the department's work in the areas below:
- air quality
- animals and plants
- damage to Aboriginal cultural heritage
- energy
- fire
- land and soil
- parks, reserves and protected areas
- sustainability
- water.
The NSW Environment Protection Authority (EPA) operates a separate Environment Line. You can use this to report pollution in New South Wales 24 hours a day, 7 days a week:
- For landlines in New South Wales, phone 131 555.
- Outside New South Wales, phone 02 9995 5555.
Heritage NSW
Phone: 02 9873 8500
Accessibility and assistance
If you are deaf/Deaf or find it hard to hear or speak to people on the phone, you can contact us through the National Relay Service:
- TTY users: phone 133 677, then ask for the number you want.
- Speak and Listen users: phone 1300 555 727, then ask for the number you want.
- Internet relay users: connect to the NRS, then ask for the number you want.
Multicultural NSW provides telephone interpreting services for people who need help to understand spoken English.
Office locations
You can contact branches, units and staff in the organisation via the main switchboard on 02 9995 5000.
Head office postal address: Locked Bag 5022, Parramatta NSW 2124
See all office locations around New South Wales.
Wildlife licensing
- Email: [email protected]
- Phone: 02 9585 6406
Pollution and littering
Report pollution in New South Wales 24 hours a day, 7 days a week to the Environment Line:
- For landlines in New South Wales, phone 131 555.
- Outside New South Wales, phone 02 9995 5555.
- Email: [email protected]
Report littering from a vehicle using the website or a mobile app.
Go to the Protocol for industry notification of pollution incidents.
National parks and annual passes
Contact the National Parks and Wildlife Service for information about facilities and closures, brochures and maps:
- Phone the Parks Line: 1300 361 967 (local call from landlines in New South Wales)
- Website: Visitor centres and Office locations.
To buy an annual pass, apply for a concession pass or book accommodation, tours or events:
- Phone the National Parks Contact Centre: 1300 072 757 (local call from landlines in Australia)
- Email: [email protected]
- Website: National Parks Contact Centre.
News and media
- Email: [email protected]
- Go to our News page.
- Find our social media, newsletters and apps at Connect with us.
Get involved
- To volunteer and help preserve our environment, go to Volunteering for the environment.
- To comment on proposed plans, policies, legislation and other public consultations, go to Have your say.
Our service standards
When we receive an enquiry through our website, we will:
- aim to respond to simple enquiries within 2 working days
- aim to respond to more complex enquiries within 28 working days.
If you provide input to public consultations through our website, we will:
- confirm we have received your input
- tell you how your input will be used, where possible.
If you conduct transactions with us online, we will:
- confirm we have received your transaction
- for transactions involving payment, provide you with a receipt number.
Please note: These service standards apply only to forms and email addresses on the website. Emails sent directly to individual staff members are not necessarily included.